Cryo & Crafts, based in the Netherlands, is responsible for the processing of personal data as described in this privacy statement.
1. Contact Details
Cryo & Crafts
Email:
Website: https://cryoandcrafts.be
For questions about this privacy statement, you can contact us using the information above.
2. Personal Data We Process
Cryo & Crafts processes personal data because you use our services and/or because you provide this data to us yourself. This may include:
- First and last name
- Address details
- Telephone number
- Email address
- IP address
- Information about your activity on our website
- Other information you actively provide to us, such as via forms or correspondence (email/phone)
3. Purposes and Legal Grounds for Processing
We process your personal data for the following purposes:
- Handling orders and payments
- Contacting you by phone or email when necessary to perform our services
- Sending quotations, service information, or newsletters (if you subscribed)
- Delivering goods and services to you
- Improving the website and user experience (anonymous analytics)
4. Minors
Our website does not intend to collect data about visitors under the age of 16, unless permission has been given by a parent or guardian. If you believe we have collected such data without permission, please contact us so we can remove it.
5. Retention Periods
We do not store personal data longer than necessary to achieve the purposes for which it was collected.
For administrative data, we use a retention period of 7 years, in accordance with legal obligations.
6. Sharing Personal Data with Third Parties
Cryo & Crafts does not sell your data to third parties and only provides it when necessary for the performance of our agreement with you or to comply with a legal obligation.
With parties that process data on our behalf, we sign a data processing agreement to ensure your data remains secure.
7. Cookies and Website Usage
Our website may use cookies or similar technologies to:
- Analyze visitor behavior
- Improve functionality
- Store preferences
When you visit our website, you can set your preferences via the cookie notice.
8. Automated Decision-Making
Cryo & Crafts does not make decisions based solely on automated processing that could have significant consequences for individuals.
9. Your Rights
You have the right to:
- Access, correct, or delete your data
- Object to processing
- Withdraw consent
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
You can submit a request via our email address. We respond within 30 days.
10. Security of Personal Data
We take appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access.
11. Changes to This Privacy Statement
Cryo & Crafts reserves the right to modify this privacy statement. The most recent version is always available on our website.